Reviews and Job Notes

EV install for a Wallbox Pulsar Plus on a 60A 240V dedicated circuit with #6 THHN in 1" EMT. Fed from a Square D Homeline panel near Plummer and Reseda. EVITP-certified installer for the SCE rebate. They also caught a missing bonding bushing on a knockout from the previous owner\'s work and fixed it for free.

Replaced a 75-gal commercial water heater at our family\'s small storefront. Tight closet, but they handled the venting, expansion tank, and seismic straps without drama. Permit through LADBS was cleaner than I expected.

High-end remodel meant tearing out the old system and starting fresh. Two-stage Lennox EL16XC1 with a variable-speed air handler, all-new R-8 ductwork, and an ecobee Premium with three remote sensors. Static pressure landed at 0.51 in. w.c. — beautifully low. AHRI match certificate, Title 24 testing, LADBS permit all handled cleanly. Crew was professional with the GC and other trades on site.

Sewer line inspection in our 1962 ranch found a back-pitched section under the patio at 39 ft. Rather than tear up the patio, they recommended trenchless pipe burst with HDPE liner. Quoted a fair price and laid out a 3-week schedule. Felt informed every step.

Hillside crane-set for the new condenser, no truck access. Coordinated the crane and HOA notice. Mitsubishi MXZ-4C36NAHZ landed cleanly, four FS06NA heads. Manual J 32 kBtu cooling, 26 kBtu heating. AHRI match filed. 54 dB outdoor at property line, under HOA limit. Two-day install.

Heat-wave Saturday, two-stage emergency: AC dead and panel maxed when we tried to add a portable cooler. They ran a load calc, found 195A peak draw on a 150A service, and pulled an emergency permit for a 200A upgrade plus a new 3.5-ton heat pump matched on AHRI. We slept cooler by Tuesday.

Replaced a melted Zinsco breaker that had been arcing. They actually pulled the panel cover, took thermal photos, and showed me bus damage. New Square D QO 200A panel, 4/0 SE service, two 8 ft ground rods, intersystem bonding terminal. They didn\'t panic-sell — the thermal images justified the replacement themselves.

Camera inspection on a hillside lateral that had failed twice for prior owners. They flagged a back-pitch at 52 ft (42" depth on the reel) and proposed a targeted dig vs. a full replacement. Honest scoping saved me roughly $9k.

The drain camera showed the root intrusion, the quote separated clearing from repair, and the crew left the cleanout area tidy.

Lighting overhaul: 28 recessed LEDs, 6 wall sconces, two pendants over the island, all on a Lutron RA2 system. They added 4 dedicated 20A circuits to handle the load on our existing Square D QO panel and confirmed we had spare capacity with a load calc. Clean low-voltage runs through the attic, no fishing damage to drywall.

Tankless service on a Rinnai RU199iN. Descale with white vinegar 4-hour soak, inlet filter cleaned, flame rod cleaned, and condensate neutralizer media replaced. Output back to a clean 5.6 GPM at 70-degree rise. Detailed photo report after.

Detached ADU off Ventura. They coordinated all three trades, pulled a single permit through ePlanLA, and finaled in two trips. Mitsubishi 24k, Sanden CO2 HPWH (we wanted the highest UEF), induction range, Tesla Wall Connector. Sub-fed 100A from a Span Smart Panel. Manual J 20 kBtu cooling.

HOA visibility on the outdoor unit was a fight. They proposed three locations and got approval for the side yard with a screen. Mitsubishi MXZ-3C24NAHZ, three heads. Star off because scheduling slipped twice — once for HOA, once for a parts backorder. Once installed, work was solid. 54 dB at property line.

Heat-wave emergency, condenser locked out. Diagnosed a failed TXV on a 4-year-old unit still under parts warranty. They handled the warranty claim with the manufacturer and got it back online in 36 hours. Manual J on file showed 24 kBtu cooling — system was correctly sized, just bad part. We sleep cooler now.

Water-heater replacement in a tight closet — Bradford White RG250H6N going in vertical was a real puzzle. They removed a section of door jamb, slid it in, and rebuilt the trim afterward. Seismic straps, expansion tank, and drain pan all to code.

Heat-wave Saturday, AC out, two kids under five. Same-day visit, found the compressor seized. They installed a temporary window unit in the bedroom while the new system was on order, then set a Daikin Aurora 3-ton mid-week. Manual J 26 kBtu cooling. We slept cooler by Thursday.

Outlet and switch refresh across the whole house — 38 devices total — plus 4 new GFCI receptacles for kitchen and exterior. They added an Eaton CHSPT2ULTRA whole-house surge to the existing Square D QO panel and a single AFCI breaker for the bedroom branch we\'d been having nuisance trips on. Done in one day.

Two EV chargers — a Tesla Wall Connector Gen 3 and a ChargePoint Home Flex — fed from a 100A MLO subpanel in the garage. Each on its own 60A breaker with #6 THHN. The Emporia Vue energy monitor was added on the main so we could see consumption per circuit. SCE rebate filed, EVITP-certified.

Same-day AC repair during the July heat. Tech Hugo arrived in under three hours, diagnosed a failed start capacitor on our 16-year-old Trane, replaced it with a Turbo 200 dual cap, and added a hard-start kit given the compressor age. Verified amperage within spec at startup and the system came back online within minutes. He also documented two items that will eventually need attention without trying to upsell now.

Smoke advisory week, they came out same day and retrofitted MERV-13 plus added a Broan ERV. Took off a star because the attic crossover left dust through the hallway and the cleanup was minimal — I had to ask them to come back and vacuum. Air quality result was great, indoor PM2.5 dropped from 92 to 11.

Generator-ready package: 30A inlet, generator interlock kit on a Square D Homeline panel, and 6 critical-load circuits clearly labeled. They sized everything for a future Kohler 14kW automatic transfer switch upgrade, so when we pull the trigger next year the panel won\'t need to be touched. BWP coordination was clean.

Capacitor failure on a 100°F afternoon. Quick diagnosis, replaced with a Turbo 200 dual cap, also added a hard-start kit since the compressor is 11 years old and the inrush was rough. Tech walked me through the multimeter readings before and after. House cooled within 35 minutes. Reasonable rate for emergency service and no upsell pressure for a system replacement.

Tankless conversion at the Magnolia/Hollywood Way line. Navien NPE-240A2 mounted exterior, condensate neutralizer fitted, and gas line resized to 3/4" CSST. City of Burbank permit was separate from LA, which they handled. 5.6 GPM continuous at a 70-degree rise easily ran two showers and the dishwasher. Clean job.

Tesla Wall Connector Gen 3 on a 60A circuit, plus a 100A subpanel in the garage so we can add a second EVSE later. 4/0 SE to the subpanel, #6 THHN to the charger, all in proper conduit. EVITP-certified, LADWP rebate filed. They explained NEC §625 in plain English.

Good repipe overall — 1" PEX-A in, manabloc in the garage, permit pulled. The drywall patch in the hallway came back a slightly different white than the rest of the wall and I had to point it out. They returned the next week and feathered it correctly. Took a star but solid trade work.

Heat wave 109°F. Our system was pulling 14.2 kW at peak and tripping. They diagnosed an overcharged condenser plus an undersized service. Recharged correctly, ran a panel load calc, scheduled a 200A upgrade for the following week. The kitchen drops below 78°F by 7pm now.

Cold snap froze a garage hose bib and split a 1/2" copper stub. They replaced 6 ft of copper, added insulation sleeves, and installed a freeze-resistant sillcock. Walked me through draining the line each winter.

AC was running 24/7 and barely cooling. Tech checked the charge — 2.5 lbs low on R-410A. He didn\'t just top it off. He pulled out the leak detector, found a slow leak at a flare fitting near the service valve, replaced the fitting with a low-loss style, evacuated, and recharged. Showed me the AHRI match paperwork for the system. House feels like a different place. Around $640 total which felt reasonable for the time spent.

Square D QO 200A service upgrade with 40 spaces. They pulled new 4/0 SE cable, swapped the meter pan, drove two 8 ft ground rods, and added an Eaton CHSPT2ULTRA. We added a Span Smart Panel as a downstream subpanel for solar prep next year. All inspections clean.

Whole-house remodel coordination. They sequenced the rough plumbing, rough electrical, and HVAC lineset before drywall, all under one ePlanLA submittal. Mitsubishi MXZ-4C36NAHZ with four heads, 200A Span Smart Panel, Rheem HPWH. Manual J 30 kBtu cooling, 24 kBtu heating. The GC asked for their card.

Tankless install — Noritz NRC1111-DV in the garage with concentric venting, a condensate neutralizer, and the gas line resized from 1/2" to 3/4" black iron because the meter only delivers 250 kBtu. They actually checked the load on the meter before quoting. 5.0 GPM at a 75-degree rise.

Replaced a failing A.O. Smith with a new A.O. Smith Vertex GDHE-50, kept the same footprint in the garage. Power-vent went out the same wall, expansion tank refreshed, and gas pressure double-checked at the meter. Recovery time on hot water is noticeably faster.

Whole-home rewire of a 1953 home with cloth-jacket Romex throughout. New Square D QO 200A panel, 14 AFCI breakers, 6 GFCI receptacles, all per CEC §210.12 and Title 24 §150.0. They ran #12 THHN through 3/4" EMT in the attic and #14 in conduit-fed walls. Permit through ePlanLA, two inspections, both passed.

Whole-house repipe from old galvanized to 1" PEX-A with a manabloc manifold in the garage. They protected the floors, opened minimal drywall, and finished in three days. LADBS inspector signed off without a single correction. Static pressure went from 38 PSI at the kitchen tap to a steady 62 PSI everywhere.

Heat-wave Wednesday, 108°F outside, our 4-ton condenser locked out on a high-pressure trip and the panel was already maxed. They diagnosed it as a failed contactor plus an undersized 100A service that couldn\'t support the new heat pump we\'d been planning. Same crew pulled an emergency LADBS permit, swapped to a 200A Span Smart Panel, and set a Mitsubishi MXZ-3C30NAHZ with two FS06NA heads. Manual J came back at 32 kBtu cooling, 24 kBtu heating. By Saturday we slept cooler. Whole thing coordinated under one PO.

Repipe job in our hillside ranch — really pleased with the 3/4" Type-L to PEX-A swap and the manabloc placement. The only ding is that the driveway saw-cut for the new water service kicked up a ton of dust that got into the garage. They came back and pressure-washed it, but I\'d expected better dust control upfront.

AC stopped cooling during the July heat dome. Tech arrived within 90 minutes, found the contactor pitted and the dual-run capacitor reading 28 microfarads on a 45/5 spec. Replaced both with OEM parts, checked subcooling at 10°F on our Carrier 24ANB1, and confirmed 410A pressures were in spec. House dropped from 88°F to 75°F in under an hour. They also noted our return filter was undersized for the airflow and quoted a MERV-11 cabinet retrofit without pressuring me to commit on the spot.

Emergency call at 9pm when the upstairs zone stopped cooling. Tech Ramon was at the door by 10:15, found a stuck zone damper actuator, and had a replacement on the truck. Tested supply-air flow at the bedroom registers — 95 CFM where the design called for 110, so close enough. He also noticed the condensate line was sluggish and cleared it with nitrogen. Total bill was fair for after-hours and he left the attic cleaner than he found it.

Burst 3/4" copper in the wall behind the laundry on a 30-degree night. They isolated within 20 minutes, replaced an 11-ft section in Type L with proper soldered joints (no SharkBites left in the wall), and patched the drywall flush. Inspector liked the work.

Main sewer backed up the day after Thanksgiving. Crew came out same night, ran the RIDGID SeeSnake, found root intrusion at 36 ft on a clay joint (42" depth on the camera reel). Hydro-jet at 4000 PSI cleared it and they marked the location with paint for a future dig. Honest pricing, no upsell.

Old galvanized main from the meter to the house was leaking at the curb. They trenched 36 ft, replaced with 1" PEX-A in conduit, sleeved through the foundation with a proper Link-Seal, and coordinated with LADWP for the meter side. Pressure went from 48 to 72 PSI.

Switched from a 50-gal tank to a Rinnai RU199iN tankless. Vented through the side wall with concentric, neutralizer in the garage, and gas resized to 3/4". Two showers, dishwasher, and washer all running — water never went cold.

Slow shower drain turned into a full backup. They cabled it from the roof vent stack with a sectional, pulled out a hairball the size of a grapefruit, then ran a 25-ft camera to confirm the 2" line was clear all the way to the wye. Showed me the footage on a tablet.

Smoke advisory week, indoor PM2.5 at 88. They installed an IQAir HealthPro Plus and a Honeywell F300 EAC on the central system. Took off a star because the attic crossover work left dust through two bedrooms — cleanup wasn\'t great. Air quality result was good though, dropped to 9 within a few hours.

Replaced our 18-year-old condenser with a 4-ton Trane XR16 matched to a new evaporator coil. AHRI certificate emailed before the install, LADBS permit pulled, and Title 24 §150.2(b) duct testing handled the same day. Static pressure came in at 0.62 in. w.c. after they cleaned the return drop. Outdoor unit measured 56 dB at the property line, well under our HOA visibility rule on the Coldwater/Ventura side.

Wildfire smoke week, PM2.5 at 156 outside our front door. Same-day visit, MERV-13 cabinet swap on the Lennox, Aprilaire 1810 fresh-air with a damper that closes on smoke days via the ecobee Premium. Less ash on the windowsills by Friday. Indoor reading was 14.

Atmospheric-river week, sewer backup pushed up the laundry standpipe and the water heater pilot drowned. They cleared the line, replaced the 40-gal tank with a Rheem ProTerra HPWH (had to add a 30A 240V circuit), and re-ran the condensate to a Aspen mini pump. Panel load calc confirmed our 200A service handled the new HPWH plus existing heat pump. Permit pulled and finaled in two visits.

AQMD smoke advisory, indoor PM2.5 at 94 on the IQAir. They retrofitted a MERV-13 cabinet on our Carrier Infinity, sealed return leaks, and ducted a Broan ERV to the three bedrooms at ASHRAE 62.2-2025 rates. One star off because the LADWP CRP rebate paperwork sat for almost six weeks before they followed up — we had to nudge twice. Work itself was clean and the upstairs reading dropped to 11.

Whole-home rewire on a 1949 home where insurance was about to drop us. Out went the cloth Romex, in went new wiring with 14 AFCI breakers and 6 GFCI devices on a Square D QO 200A panel. They worked closely with our drywaller to minimize patches. ePlanLA permit and final inspection both clean. Insurance reinstated.

ChargePoint Home Flex installed on a 50A circuit with #6 THHN in 3/4" EMT, fed from a Square D QO panel that had room. EVITP-certified, which the SCE rebate paperwork required — they handled the rebate filing too. Set the charger to 40A continuous per NEC §625.42. Took maybe four hours total, no drywall damage, no surprises.

Tesla Wall Connector Gen 3 install on a 60A circuit. Quality of work is great — #6 THHN, 3/4" EMT, lugs torqued, EVITP-certified, LADWP rebate filed. Why 4 stars: the LADWP coordination on the rebate took six weeks longer than they quoted, and I had to call them twice for status. The actual electrical work was excellent and they did follow up to close the rebate file.

Water heater died at 11pm on a Sunday. By 8am Monday they had a Bradford White 50-gal in, double-strapped, with a new 4.4 gal expansion tank, dielectric unions, and a permit pulled. Sediment in the old tank was packed solid — they showed me the bucket. Pressure tested at 62 PSI inlet and explained why a recirc loop wouldn\'t pencil out for my floorplan.

HOA visibility and noise was a real concern. They sited the outdoor unit on the back terrace at 54 dB and got HOA sign-off, but it took three weeks of back-and-forth which slid the schedule. Once approved, install was two days. Mitsubishi 3-ton, Manual J 28 kBtu cooling. Star off for the slip but the result is excellent.

Smoke advisory, PM2.5 outside at 138. They retrofitted MERV-13 on our blower cabinet, sealed the return, and added a Lifebreath HRV ducted to bedrooms at ASHRAE 62.2-2025 rate. Less ash on the windowsills. Indoor sensor down to 12 within hours.

Leak detection job that ended up not needing a leak repair. They isolated the system, found the meter spinning was actually the irrigation solenoid stuck open, and fixed that instead of selling me a slab repair. Honesty earned a customer for life.

Heat wave hit 110°F. Our condenser was original 1998. They Manual-J\'d the house at 36 kBtu cooling, 28 kBtu heating, set a Carrier Infinity matched on AHRI, and swapped the return drop to support 1100 CFM total airflow. Title 24 §150.2(b)1Diii duct sealing was HERS-tested at 5.2%. Outdoor unit at 54 dB so the bedroom side is quiet.

EV-only 60A 240V circuit on a dedicated breaker, fed from a Square D QO panel near Roscoe and Valley Circle. Pulled #6 THHN in 3/4" EMT outdoors with a weatherproof box at the charger location. We haven\'t bought the EVSE yet — they stubbed and labeled per NEC §625 so it\'s ready when the car arrives.

BWP service area in Burbank — they planned the upgrade with BWP correctly the first time, unlike a competitor who tried to file with LADWP. New Square D QO 200A panel, two 8 ft ground rods, IBT, surge device. Whole job took one day plus inspection.

Two-system install on a horse-property estate — main house and guest casita. Both gated-community gate clearance issues handled smoothly by the project manager who coordinated equipment delivery. Mitsubishi MXZ multi-zones serving four heads total. Hillside crane-set on the casita roof. Line sets ran cleanly through the attics with no exposed runs. Commissioning report was 14 pages and detailed.

Smoke from the foothill fires. Indoor PM2.5 at 124. They installed an IQAir HealthPro Plus in the master, retrofitted MERV-13 on the Lennox iComfort, and added a fresh-air intake from the gable with an isolation damper. Less ash on the windowsills by the next morning. Indoor sensor read 8.

Whole-house surge retrofit (Eaton CHSPT2ULTRA), plus 12 Lutron Caseta dimmers and 4 Decora Smart switches with the Lutron RA2 hub for the main living spaces. Programming session at the end was patient — they stayed an extra hour to get scenes right. Square D QO main was already in good shape so no panel work needed.

Outlet and switch repair in our condo. They found a series of backstabbed outlets and a downstream GFCI that wasn\'t protecting what it should. Replaced 14 devices with Leviton Decora, corrected the GFCI chain, and added an Eaton surge device since the panel was accessible. Done in a single afternoon.

Heat wave 107°F. Our 16-year-old AC died on a Sunday. They had a tech out by 2pm, diagnosed compressor failure, and proposed a heat pump replacement instead of a like-for-like swap. Manual J came back at 30 kBtu cooling. Daikin Aurora installed Wednesday. AHRI match filed before final.

Replaced a 1965 100A panel with a Siemens PL 200A, including new 4/0 SE cable, meter pan replacement, and two 8 ft ground rods. Lugs torqued to 35 ft-lb in front of the BWP-coordinated inspector since we\'re Burbank-side. Honest about what we needed and what we didn\'t.

Compressor replacement under warranty on a 4-year-old Lennox. They handled the warranty claim with the manufacturer, sourced the part within five days, and did the swap in a single day. Vacuumed to 400 microns, leak-tested with nitrogen, recharged to factory weight. System back to running spec — subcooling at 9°F, superheat at 11°F.

Emergency call on a 105°F Saturday. AC dead, blower wouldn\'t spin. Tech found the blower motor seized, replaced with an ECM-compatible unit, and remeasured airflow at 1080 CFM after the swap. He also caught a loose neutral on the air handler control board that could have caused intermittent issues. Same-day fix at a fair after-hours rate.

Heat pump install replacing a gas furnace plus separate AC. Bryant variable-speed system, matched indoor air handler, and an SCE EV-circuit coordination since our panel was getting tight. They worked with our electrician to confirm load calc before the install date. Defrost cycle tested cleanly on a cool morning. Heating performance has been quiet and steady — no more burner ignition noise.

JADU inside the existing footprint. Tricky because we had to keep the same address and panel but add a Rheem ProTerra HPWH. Panel load calc confirmed our 125A service could handle it with the existing 3-ton heat pump if we set the HPWH to heat-pump-only mode (no resistance backup). Single permit, two-trip inspection. ePlanLA went smooth.

Condo with elevator-only equipment access. They broke down the air handler into two pieces, used the service elevator at scheduled hours, and reassembled in the unit. Mitsubishi ducted-concealed 24k. The HOA was tough about outdoor unit visibility — they negotiated a louvered screen that satisfied the architectural committee. Static pressure tested at 0.55 in. w.c.

Slab leak under the kitchen on Etiwanda. They ran a FLIR thermal scan and acoustic gear, pinpointed the hot-side pinhole within an 8-inch radius, and rerouted 3/4" Type L copper to PEX-A through the attic instead of jackhammering. Took one day, drywall patch was clean, and inlet pressure dropped from 84 to 62 PSI on the gauge after the new PRV went on. No upsell pressure at all.

ADU off Brand. Detached, electric-only. Sub-fed 100A from the main panel, intersystem bonding terminal in place. Mitsubishi 18k, Rheem ProTerra HPWH on a 30A 240V dedicated circuit, induction range. Manual J 16 kBtu cooling. Single permit covered MEP, finaled in two visits.

Lighting installation for a kitchen remodel: 14 recessed LEDs, 3 pendants, undercabinet LED strips, all on a Lutron Caseta hub. Two new 20A dedicated circuits added to our Square D QO panel after a load calc confirmed capacity. They coordinated with the cabinet installer on the timing. Clean work, on schedule.

Compressor wouldn\'t start on a Saturday. Tech showed up within two hours, found the start capacitor bulged and the contactor pitted. Replaced both, added a hard-start kit since the unit is 13 years old, and verified amperage on startup. Subcooling came in at 11°F. Fast, clean, and he wore shoe covers in the house.

Sewer cleanout addition near Vesper/Roscoe. They cut the slab, tied into the existing 4" line, and brought a riser up to grade with a brass cap. Permit and inspection both clean. Took the morning, restored concrete in the afternoon.

Repipe of all the old polybutylene we had been dreading. 3/4" Type-L copper trunk to 1/2" PEX-A branches with a manabloc near the garage door. Three days, minimal drywall, City of Burbank inspector signed off without corrections.

108°F day, our 20-year-old condenser quit and the disconnect actually melted. They flagged a failed lug and undersized service, pulled emergency permits, and set a Daikin Aurora 3-ton with AHRI 215448921 match certificate. 200A panel upgrade same week to support a future EV charger. Duct leakage tested at 4% HERS-verified, well under the 6% Title 24 threshold. The kitchen drops below 78°F by 7pm now.

New Delta MultiChoice valve in the master and a Moen 1200 cartridge swap in the kids\' bath. Pressure-balanced, mixing temps set, no scalding. Took two hours total.

Furnace tune-up before winter. Tech cleaned the burners, checked gas pressure (3.4 in. w.c.), tested the limit switches, and verified flame current at 4.8 microamps which is healthy. Replaced the air filter and recommended a media cabinet for next year. He didn\'t pressure me on the upsell, just put it on the email summary so I can plan.

Tesla Wall Connector Gen 3 install on a 60A dedicated circuit fed from a Square D QO panel near Coldwater and Ventura. EVITP-certified, LADWP rebate paperwork done same day. Conduit was clean 1" EMT under the eave, no exposed Romex. Took five hours start to finish.

EV-ready package for a future Wallbox Pulsar Plus: 60A 240V circuit on a dedicated breaker, #6 THHN in 3/4" EMT, weatherproof box at the charger location. Voltage drop calc came in at 1.8%. EVITP-certified installer. They labeled the breaker per NEC §625 even though the EVSE isn\'t mounted yet.

Hillside crane-set for the condenser. They coordinated the crane, the city street permit, and the HOA notice. Daikin Aurora 3-ton landed on a roof pad. Lineset run was 95 ft, refrigerant charge dialed in by superheat. Manual J 28 kBtu cooling. The kitchen drops below 78°F by 7pm now.

They found the weak capacitor, showed me the part, and had the AC cooling again before school pickup.

ADU permits and rebates landed cleanly. LADWP CRP rebate at $2,500/ton came back at $5,000 since we replaced post-Nov-1, 2025 with a 2-ton heat pump. Single ePlanLA submittal. Mitsubishi 24k, Rheem ProTerra HPWH, induction range. Sub-fed 100A. Manual J 18 kBtu cooling.

Two-zone Mitsubishi MXZ-3C30NAHZ install replacing window units in a 1950s post-and-beam. They reinforced the attic platform with new joist sisters before setting the air handler, ran a 38 ft line set to the rear bedroom, and pulled an LADBS permit because we changed out the old gas furnace simultaneously. Title 24 duct testing came in at 4.8% leakage. The crew was respectful of the original wood ceilings, masking everything before drilling. Comfort end-to-end is dramatically better.

Rainy-season backup flooded the crawlspace and shorted the furnace blower. They pumped, dried, and converted us off gas to a Carrier Infinity heat pump because the SoCalGas line was suspect anyway. Manual J 30 kBtu cooling, 22 kBtu heating. AHRI match was filed before rough-in. LADWP CRP rebate at $2,500/ton came back at $7,500 since we replaced post-Nov-1, 2025.

Condo install in a 12-story near the NoHo Arts District. Equipment had to come in via condo elevator-only equipment access — they pre-measured everything to make sure the air handler would clear the elevator opening. Mitsubishi MSZ-FS06NA in the bedroom and FS09NA in the living area. Building engineer signed off on penetrations and they patched the stucco perfectly.

BWP ADU service planning is its own animal — different from LADWP. They navigated it but we needed a second trip for permit corrections because BWP wanted a separate load letter we didn\'t know about. Mitsubishi MXZ-2C20NAHZ with two FS09NA heads in the attached ADU, sub-fed 60A panel. Manual J at 16 kBtu cooling. Once the paperwork sorted, the actual install was a single day.

Replaced a leaking evaporator coil under warranty. They handled the manufacturer warranty claim, sourced the OEM coil, evacuated to 350 microns, and recharged with the exact factory charge. Final pressures and temperatures matched the spec sheet. Only paid for labor and refrigerant. Office staff communicated every step of the warranty process.

Heat-wave week our HPWH tripped its breaker. They found the previous installer had landed the 30A 240V on a shared neutral. Re-pulled the home run, verified the panel load calc supported it cleanly, and added a Span Smart Panel for future EV. Rheem ProTerra back online same afternoon. Three-trade fix in one visit.

Detached ADU on a hillside lot. Required a small crane to set the outdoor unit. They handled it. Electric-only per the LADBS plan, sub-fed 100A from a Span Smart Panel main. Mitsubishi 18k, Rheem ProTerra HPWH on 30A 240V. Manual J 14 kBtu cooling, 11 kBtu heating. ePlanLA submittal clean.

Replaced a 1972 Zinsco panel near Hayvenhurst and Ventura with a Square D QO 200A, 40-space load center. Crew pulled new 4/0 SE cable to the weatherhead, swapped the meter pan, and drove two 8 ft ground rods because the first hit caliche. They torqued the main lugs to 35 ft-lb and added an Eaton CHSPT2ULTRA whole-house surge before the LADBS rough. Inspector signed off same day, LADWP reconnect was the next morning. Quote held to the dollar.

BWP territory so the planning was different — they handled the ADU service letter and the panel coordination cleanly. Carrier Infinity heat pump 2.5-ton in the main house, Rheem HPWH replaced the gas tank. SoCalGas furnace permit boundary was tricky because we kept the gas range — they sorted it. 250 CFH meter capacity verified after the gas demand dropped.

Heat wave plus panel emergency. Old 100A service couldn\'t handle the new heat pump and the existing dryer when both ran. Panel load calc showed 142A peak. They upgraded to 200A with a 4kW PV-ready bus, set a Carrier Infinity 3-ton, all under one permit. Inspector signed off first try.

Air quality consult after smoke days in September. Recommended a MERV 13 cabinet retrofit and a fresh-air ventilation damper for cooler nights. Static pressure stayed within spec at 0.69 in. w.c. after the upgrade. Tech Quentin explained the difference between sealing for filtration vs. ventilation in plain terms. Less dust on the bookshelves a month later.

Emergency electrical repair after a flood from a slab leak shorted three branches in our 1970s home. They isolated the affected runs, dried the panel, replaced two damaged Square D QO breakers, and re-pulled #12 THHN through fresh conduit on the wet wall. Coordinated the LADBS re-inspection after the plumber\'s repair. Honest, calm, and fast.

200A service upgrade including new meter pan, 4/0 SE cable, and an Eaton BR 40-space panel. Work is solid — lugs torqued to 35 ft-lb, both ground rods to full 8 ft, intersystem bonding terminal installed. Lost a star because the drywall patch around the new panel knockouts was dustier than I expected and I had to vacuum the laundry room twice. Functionally perfect, just bring more plastic next time.

Drain pan rebuild after a slow leak stained the ceiling below. Tech pulled the air handler, found the secondary pan corroded, and fabricated a replacement on site. Added a float switch wired to shut down the unit if it ever happens again. Cleaned the primary line with nitrogen pressure. He explained the entire chain of why pans fail and what to monitor.

Emergency repair after a tree branch took out our service drop in a windstorm. They coordinated with LADWP overnight, replaced the weatherhead and 4/0 SE cable, and re-bonded the mast. Power back in under 18 hours from the call. Square D QO panel itself was fine, just needed the service entrance rebuilt.

Condo elevator-only access plus HOA approvals took longer than estimated. Star off because the rebate paperwork sat for five weeks before they followed up. Once installed, the Mitsubishi ducted-concealed 18k runs at 53 dB and the bedroom is finally quiet. HERS at 4.9%.

First storm of the season knocked our sump out. Zoeller pump replaced, GFCI tested on the dedicated circuit, alarm float added. Crawlspace stayed dry through the next atmospheric river. Worth it.

Daikin Aurora 36K install in a hillside Trousdale-adjacent property. Hillside crane-set required closing the cul-de-sac for two hours which they coordinated with the HOA in advance. Line set ran 44 ft and they used proper pressure-tested brazing with nitrogen purge. Final commissioning showed 17.2 SEER2 effective performance. Quietest equipment we\'ve ever had — outdoor measured 51 dB at 10 ft.

Heat-wave emergency. Our old AC tripped the main breaker every afternoon. They ran a panel load calc and found we were drawing 178A peak on a 150A service. Upgraded to 200A with a 4kW PV-ready bus, set a new 3-ton heat pump matched on AHRI, and added a dedicated 30A 240V for the future HPWH. Two-trade visit, one inspection, finaled clean.

Heat pump install in winter to take advantage of the LADWP CRP rebate window. They scheduled around the cold snap, finished the changeout in two days, and verified defrost cycle and aux heat function before leaving. Mitsubishi MXZ-3C30NAHZ outdoor with three indoor heads. House has been quietly comfortable through every cold morning since.

Bradford White Aerotherm hybrid replaced a 16-year-old gas tank. They ducted the cold-air discharge into the garage, ran the condensate to the laundry standpipe, and walked me through rebate filing. Quiet operation and the energy app shows a 64% drop on the water-heating circuit.

Drain cleaning out at the cabin-style property. Job was fine, jetted at 4000 PSI and cleared the line, but their first crew was a half-day late because the previous job ran long. They knocked $75 off without me asking. Decent recovery.

Replaced a dying gas furnace with a Bryant 187B variable-speed unit. The old plenum board was crumbling so they replaced it as part of the scope. Combustion analysis after install showed CO at 11 ppm in the flue, which is excellent. House heats far more evenly now and the variable blower is so quiet I sometimes can\'t tell it\'s running.

Cast-iron-to-PVC transition under the bathroom slab. They used a Mission Band coupling, set the new schedule-40 vent stack plumb, and pressure-tested with a smoke test at the cleanout. No more sewer smell in the hall.

Pre-listing sewer scope on a 1948 home. Camera went the full lateral to the city tap, found one minor offset at 47 ft (42" depth) but otherwise clean. Detailed video file emailed within an hour, and the buyer\'s inspector accepted it without re-scoping. Saved a week on close.

Post-Sayre-fire ash everywhere on the condenser coil and inside the air handler. PM2.5 hit 168 the morning they showed up. They did a full chemical purge of the evaporator and condenser, swapped to a MERV-13 cabinet retrofit on our Lennox iComfort blower, and added an Aprilaire 1810 fresh-air ventilator pulling clean intake from the north gable. Less ash on the windowsills within a day. Static pressure verified at 0.58 in. w.c.

Carrier 24ANB1 condenser replacement matched to existing coil with a new TXV. Pre-install they verified AHRI match number and pulled the LADBS permit. Outdoor placement was tight against the side yard — they used vibration isolation pads since the master bedroom wall is right there. Measured 54 dB at the bedroom window with the unit running. Permit final passed without issues.

Heat-wave week our heat pump install was scheduled and the panel upgrade came in same project. They sequenced the EVITP-certified electrician for the 200A upgrade, then the HVAC team for the Carrier Infinity 3-ton, then HERS testing. Duct leakage at 4.4%. The kitchen drops below 78°F by 7pm.

Recirc pump failure on a Grundfos COMFORT — they replaced it under warranty paperwork they had on file from the original install two years ago. Hot water back at the far bath in 9 seconds. Title 24 timer reset properly.

Old condenser was failing. They quoted three replacement options without pressure, we picked a Rheem RA17 mid-tier, and they pulled the LADBS permit, completed Title 24 testing (4.5% leakage), and submitted the AHRI match documentation. Outdoor unit measured 55 dB at 10 ft. Final inspection passed first try. Reliable, organized team.

Furnace replacement in a 1960s tract home. Old unit was 78% AFUE, new Goodman 96% with PVC venting. They had to add a condensate pump — Aspen mini in the closet — because gravity drain wasn\'t feasible. Plenum board replacement included since the old one was deteriorating. Title 24 testing passed and the inspector commented on how clean the install was.

Detached-ADU build off Glenoaks. Electric-only ADU per City of LA standard ADU plan, so no gas line at all. They sized a Mitsubishi 24k single-zone, a Rheem ProTerra HPWH on a dedicated 30A 240V circuit, and an induction-ready 50A. Manual J was 18 kBtu cooling, 14 kBtu heating. Sub-fed 100A panel from the main with an intersystem bonding terminal. Single ePlanLA submittal covered M, E, and P — no second-trade kicked-can week.

Emergency HVAC call on a Saturday — AC frozen solid. Tech defrosted, found the blower motor capacitor weak and the filter completely loaded. Replaced the cap, swapped the filter to a fresh MERV 11, and checked airflow at 1100 CFM after the system thawed. He explained what conditions cause coil freeze and how to catch it earlier. Calm, methodical work on a stressful day.

Fixture install marathon — two Toto Drakes, a Kohler Cimarron, three Delta MultiChoice trims, and a kitchen pull-down. One day, two techs, no callbacks. They even hauled the old units to the dump for me.

AC service call during the holiday weekend. Tech got there same-day which I appreciated, replaced a failed contactor and cleaned the condenser coil. The minor issue was parking — the truck blocked my neighbor\'s driveway briefly because there\'s no street parking on our block, and there was some friction before they moved. Once that was sorted, the work itself was solid. House cooling within an hour.

Smoke days were brutal, PM2.5 spiked to 175. Same-day MERV-13 cabinet retrofit on our Carrier Infinity, plus a Broan ERV ducted to two bedrooms. They confirmed ASHRAE 62.2-2025 ventilation rate at 60 CFM continuous. The kitchen drops below 78°F by 7pm even with the ERV running.

Ductwork replacement in the crawlspace plus a new return drop. Old ducts were R-4.2 and leaking around 22% per Title 24 testing. New R-8 hard-pipe trunk with R-6 flex branches tested at 4.1% leakage — well under the §150.2(b) requirement. BWP coordination handled by their office. The crew sealed every boot to the drywall and patched my hallway ceiling cleanly.

BWP ADU service planning, attached ADU off the existing footprint. They coordinated the BWP load letter, the sub-fed 60A panel, and the heat pump install. Mitsubishi 12k, Rheem ProTerra HPWH on 30A 240V. Manual J 11 kBtu cooling. Two-trip permit, no rework.

Post-fire (foothill burn) ash purge on the coils plus a duct cleaning. They pulled the evaporator, deep-cleaned both coils, and verified static pressure at 0.59 in. w.c. afterward. Added a MERV-13 cabinet and a Lifebreath HRV. Less ash on the windowsills by the next morning.

Garage-conversion ADU off Reseda Blvd. Single submittal handled the heat pump, HPWH, and 100A sub-panel. Mitsubishi 18k single-zone at 54 dB outdoor (HOA visibility was a real concern, neighbor complained on the prior project), Sanden CO2 HPWH because we wanted the highest UEF, sub-fed from a Span Smart Panel. Manual J was 14 kBtu cooling, 11 kBtu heating. EVITP-certified electrician handled the Tesla Wall Connector Gen 3 add later that month.

Post-Palisades-fire-season panel inspection turned up a bonded neutral on our subpanel and a missing intersystem bonding terminal. They corrected ground/neutral separation, added the IBT, and installed a new Eaton CHSPT2ULTRA surge device. Square D QO main panel stayed, just got the bonding bushing fix and proper torque on the lugs. Reasonable hourly, clean explanation.

Whole-home rewire after we bought a 1955 fixer near Magnolia and Lankershim. Pulled out cloth-jacket Romex, installed Square D QO 200A panel with 16 AFCI breakers and 8 GFCI devices to meet CEC §210.12. Added a Lutron Caseta system across the living areas and three Decora Smart switches in the kitchen. ePlanLA permit was on file before drywall closed. Three-week schedule, hit it within a day. Worth every dollar.

Replaced a melted Federal Pacific panel that we found during a real estate inspection. Square D QO 200A, 30-space, two new 8 ft ground rods, 4/0 SE to a new weatherhead. They handled LADWP service planning and got us reconnected the same day after LADBS rough sign-off.

Heat-wave week, attic temps were 145°F per their probe. They installed a Mitsubishi MXZ-3C30NAHZ, three FS06NA heads, plus radiant barrier on the attic deck. Manual J dropped from 36 kBtu to 30 kBtu just from the load reduction. AHRI match filed. We sleep cooler than we have in 12 years.

Heat wave, the AC tripped a 30A double-pole repeatedly. Turned out the breaker had failed (Eaton BR series, original 2003 panel). They diagnosed in 20 minutes, swapped the breaker, then walked through a load calc to confirm we don\'t need a 200A upgrade yet. No upsell. Honest electricians are rare.

Furnace short-cycling on cold mornings. Tech traced it to a dirty flame sensor and a partially clogged condensate trap on our 96 AFUE unit. Cleaned both, retested ignition sequence, and verified the temperature rise at 41°F. He also pointed out the air filter slot was leaking around the gasket and offered to seal it for no charge. Small fixes, big difference.

Kitchen drain in our 1948 NoHo Arts District bungalow had been slow for years. They scoped it, found a belly in the cast iron 18 ft from the cleanout, and replaced a 6-ft section with PVC using a Mission Band transition. Slope was set to 1/4" per foot. Drains like a dream now.

Slab leak in our raised-foundation duplex turned out to be in the crawlspace, not the slab. They found it with acoustic gear in 20 minutes, replaced 4 ft of pitted 3/4" copper with Type L, and properly supported the run. No drywall touched.

Sump pit pump (Liberty Pumps) failed during a rare summer downpour. They replaced it with the same model, added a check valve, and tested the float three cycles. Pit was bone dry by the next morning.

Detached ADU off Sherman Way. Electric-only per LADBS plan. They sized a 1.5-ton Mitsubishi, a Rheem ProTerra HPWH, an induction range circuit, and a Tesla Wall Connector Gen 3 — all on a sub-fed 100A panel from a Span Smart Panel main. Manual J 14 kBtu cooling, 11 kBtu heating. EVITP-certified for the EV provisions per NEC §625. LADWP CRP rebate landed in three weeks.

Emergency call: kitchen branch arcing at midnight, breaker wouldn\'t hold. They were on site by 1:30 AM, isolated the bad run, capped it off safely, and gave us a working temporary configuration. Came back two days later, replaced the offending #14 with new #12, added an AFCI breaker per CEC §210.12. Fair after-hours rate.

Lighting redesign with 22 recessed cans and a Lutron Caseta hub plus 9 dimmers. They did a clean job, ran new 14/2 in MC where attic access was tight, and tied into existing Square D QO breakers without overloading. Lost a star because the original schedule slipped by a week due to a parts backorder on the Caseta dimmers — not their fault, but they only told me when I asked. Would still hire again.

Attic ductwork retrofit went well overall — new R-8 trunk and rebalanced supply registers. Took a star off because of the dust during attic work. They covered furniture but the master closet still had a fine layer of insulation dust on the shelves that took an evening to clean. They acknowledged it and offered a partial cleaning visit which was generous. Comfort across the house is much more even now.

Generac Guardian 22kW with an automatic transfer switch and critical-load priority for HVAC, kitchen, and a single EV charger at reduced amperage. Worked with BWP for the meter coordination since we\'re Burbank-side. Concrete pad poured to spec, gas line sized correctly, ATS programmed for a 30-second startup window. Outage drill went perfectly.

Expansion tank popped on the cold inlet of the water heater near Sepulveda/Roscoe. Replaced with a fresh #5 (4.4 gal) sized for our 50-gal tank, set the air charge to match incoming 62 PSI, and added a thermal expansion check on the PRV. Quick visit, fair price.

Bought a Rheem ProTerra heat pump water heater to comply with the 2025 Energy Code before our remodel inspection. They sized the condensate line, ran a dedicated 30A circuit, and installed a Watts LFM7 Series mixing valve so the kids wouldn\'t get scalded at the upper setpoint. Permit cleared, rebate paperwork was already filled in for me.

Bathroom remodel rough-in. They set the Delta MultiChoice valve at the right depth, ran 1/2" PEX-A drops with proper bend supports, and stub-outs were dead level. Inspector called it textbook. Smooth coordination with my tile guy.

Tankless install on a Navien NPE-240A2, condensate neutralizer, gas resize, the works. Star off only because the original drywall patch around the new vent penetration came back a touch glossier than the wall texture. They re-did it the next week with a matte knockdown that blended properly. End result is great.

Replaced our aging 5-ton condenser with a Lennox EL16XC1 matched to a new coil and TXV. The crew coordinated the AHRI 215448921 match documentation for the LADWP CRP rebate before they even scheduled the install. Outdoor unit placement respected our HOA visibility rule on the Rinaldi side. Static pressure post-install measured 0.55 in. w.c. and we\'re seeing a real drop in mid-day runtime compared to last summer.

Refrigerant leak hunt on a 14-year-old system. They didn\'t just refill — they isolated the system with a refrigerant lockout, pressurized with nitrogen, and found a pinhole leak in the suction line near the air handler. Brazed the repair, vacuumed to 400 microns, and recharged. Charge has held perfectly through the rest of the summer. Honest diagnostics.

BWP service area, not LADWP, which threw off two other bidders. This crew knew BWP\'s service planning workflow cold. Installed a Generac Guardian 22kW with an automatic transfer switch and critical-load priority for fridge, furnace blower, and one EV charger. Permit, gas line coordination, and concrete pad all handled. Tested with a real outage drill near Magnolia and Lankershim.

Persian rug stays in the front room and they were respectful about it — laid floor protection over it before the air handler swap. Mitsubishi ducted-concealed 36k, Manual J 32 kBtu cooling, 26 kBtu heating. HERS duct leakage 3.9%. Outdoor unit on the side yard at 54 dB. AHRI 215512844 match certificate filed.

AC repair on a Sunday morning during the heat wave. Tech replaced a fried contactor and a weak run capacitor. Fix held up well. The minor frustration was scheduling — they originally gave me a 10am window and didn\'t arrive until 1:30pm because of how stacked the heat-wave calls were. They communicated the delay each time but it\'s still a long wait at 102°F. Once on site, the work was efficient and fairly priced.

Post-fire ash from the foothills coated everything. They pulled the evaporator coil, did a deep-clean (not just a spray-and-rinse), purged the condenser, and swapped to a MERV-13. The technician showed me the before-and-after on his camera — coil was almost black. Static pressure at 0.61 in. w.c. afterward. Sleep cooler now.

Generac Guardian 22kW with automatic transfer switch and critical-load priority. Excellent install, gas-line coordination correct, ATS programming spot on. Lost a star because LADWP\'s witness inspection slot got delayed twice and we had a stretch where the system was wired but not commissioned. Not the company\'s fault, but worth knowing if you\'re on a tight timeline. They offered a free remote test once it was live.

Toto Drake CST454CEFG installed in the hall bath plus a new flange because the old one was rusted to the slab. They reset the closet bolts in fresh wax, leveled the bowl with stainless shims, and caulked three sides per UPC. No rocking, no smell, $0 callbacks.

Comfort consult for a hillside home with hot and cold rooms. They did a full assessment — Manual J-style load calc, duct survey, static pressure measurements (0.88 in. w.c. total — too high). Recommended a return-side enlargement and a zoning system rather than oversizing replacement equipment. Project came in under budget and the temperature variance dropped from 8°F to under 2°F across the house.

Valentine\'s Day disaster — Kohler Cimarron supply line let go and flooded a powder room. They were on-site in 35 minutes, shut it down, replaced the angle stop and braided supply, and even ran a moisture meter on the baseboards so I had documentation for the insurance claim. Class act.

Christmas-week disaster — water heater flooded the garage. Replacement Bradford White 50-gal in by the next afternoon, with a new pan, drain to the exterior, and an expansion tank sized correctly. Holiday pricing was the same as a regular weekday.

Atmospheric river weekend, water came through the gable vent and shorted the furnace board. They isolated power, dried the cabinet, replaced the board, and recommended a heat pump conversion at the next replacement window. Manual J done same day for planning at 26 kBtu cooling, 20 kBtu heating. No upsell pressure, just the data.

Detached ADU off Vanowen. Electric-only per the City of LA standard ADU plan. Mitsubishi 18k, Rheem ProTerra HPWH, induction range, Tesla Wall Connector Gen 3. All on a sub-fed 100A from a Span Smart Panel. Manual J 15 kBtu cooling, 12 kBtu heating. EVITP-certified electrician. ePlanLA submittal handled MEP together.

Slab-on-grade refrigerant routing was the challenge. They cored the slab in two spots instead of running overhead, preserved the open-beam ceiling. Mitsubishi MXZ-3C24NAHZ, three heads. Manual J 22 kBtu cooling, 17 kBtu heating. HERS duct leakage 3.7%. Clean install.

Annual maintenance plus a static pressure investigation because the system always seemed to be working hard. Total external static measured 0.93 in. w.c. — way over spec. They identified the return drop as undersized and quoted a reasonable retrofit. Returned two weeks later, enlarged the return, and the static dropped to 0.61 in. w.c. Energy bill the following month was meaningfully lower.

Solid tankless swap to a Rinnai RU199iN with a condensate neutralizer, but scheduling slipped a half-day because their first crew got stuck on a permit hold across the hill. Once they showed up, install was clean, gas line resized to 3/4", and the LADBS inspection passed first try. 5.6 GPM continuous as advertised.

Post-fire ash on the coils, indoor air smelled like a campfire for weeks. Full purge of the evaporator and condenser, Honeywell F300 EAC added in line, MERV-13 cabinet retrofit. Static pressure verified at 0.62 in. w.c. Less ash on the windowsills the next day. The smell was gone within 48 hours.

JADU conversion of a back bedroom. Kept the existing service but added a Rheem ProTerra HPWH on a 30A 240V circuit with a careful panel load calc. Existing 125A service held, no upgrade needed. Single permit, ePlanLA. Final passed first try.

200A service upgrade with a Span Smart Panel — we wanted the load shedding for solar prep. Work itself is gorgeous: 4/0 SE to a new meter pan, two ground rods, lugs torqued to 35 ft-lb, Eaton surge added. Took a star because the LADBS rough inspection got rescheduled twice by the city and we lost three days without main power on a generator. The crew kept us informed and absorbed an extra generator-rental day. I\'d hire them again.

They coordinated the electrical and HVAC scope before the heat pump quote, which saved us from guessing about panel capacity.

EV charger plus subpanel combo job on Topanga near Burbank. Installed a 100A MLO subpanel in the garage off our existing 200A Square D QO main, ran 4/0 SE through 1" IMC under the eave, then dropped a 60A dedicated circuit to a Tesla Wall Connector Gen 3 with #6 THHN. Voltage drop calc came in under 2% which they showed me on paper. EVITP-certified installer.

ChargePoint Home Flex install on a 50A circuit set to 40A continuous, fed from our existing Square D QO panel. They confirmed the existing 200A service had headroom with a load calc. EVITP-certified, SCE rebate filed. Took half a day.

Two EVSE install — a Tesla Wall Connector Gen 3 and a Wallbox Pulsar Plus on shared 60A using load management. Fed from a 100A MLO subpanel near Topanga and Burbank. EVITP-certified, SCE rebate paperwork filed for both. Voltage drop under 2% on each leg. They walked me through the Wallbox app setup.

Ductwork survey turned up a long-standing return leak in the attic. Old return was pulling in 130°F attic air during summer, killing efficiency. They sealed and insulated the return drop, replaced the worst flex section with R-8, and resealed the cabinet. Static pressure dropped from 0.84 to 0.62 in. w.c. and the system actually meets setpoint by 4pm now.

Replaced a Moen 1200 cartridge in the master and installed a new Delta MultiChoice valve in the hall bath. Work itself was solid but the grout color on the access patch didn\'t match — they came back a week later with the right tone and re-floated it. Took a star for the second visit, but they owned it without me having to argue.

Heat pump install on a 1970s ranch. Equipment quality and final commissioning were excellent — Trane XR16 with a matched air handler, AHRI documented, static pressure at 0.57 in. w.c. The communication gap was the issue: the project manager went on vacation mid-project and the handoff to a colleague missed a couple of details about our HOA visibility rule. We sorted it out and they relocated the condenser as agreed, but it added a day.

Mini-split in the converted garage office. Fujitsu AOU24RLXFZ outdoor with a single 18K head. Line set ran 22 ft along the side fence concealed in line-hide. Permit pulled because the garage conversion was being formally permitted as living space. Office handled the Title 24 paperwork. Office holds a steady 73°F even with the western afternoon sun.

Spring AC tune-up before the heat season. Tech cleaned the outdoor coil (especially important after the dry wind weeks), tested capacitor microfarads, checked refrigerant pressures, and verified amp draw within nameplate. Replaced our filter to MERV 11 and noted the static pressure at 0.64 in. w.c. — healthy. He left a printed report with all the numbers.

Furnace replacement plus a new condensate pump (Aspen mini) since the old gravity drain wasn\'t cutting it. BWP service planning coordinated through their office. The crew protected our floors with ram board the entire route. New unit is a 96 AFUE Bryant — temperature rise tested at 39°F, gas pressure at 3.5 in. w.c. Permit signed off within a week.

ChargePoint Home Flex on a 50A circuit, set to 40A continuous per NEC §625.42. EVITP-certified installer, SCE rebate paperwork filed before they left. Conduit run was 32 feet of 3/4" EMT with #6 THHN; voltage drop under 1.5% which they showed me. No drywall damage.

Heat pump conversion on a 1962 ranch off Hazeltine. They installed a Daikin Aurora 24K with a matched air handler and pulled the LADBS permit. Knocked one star because the original install date slipped twice — once for a backordered low-loss fitting and once for a crew double-booking. They communicated both delays the same day and didn\'t charge for the second crane visit on the hillside platform. Final commissioning was thorough, static pressure landed at 0.54 in. w.c.

Thermostat upgrade plus a wiring cleanup. Old setup had a non-functioning humidistat wire crossed with the C terminal. Tech traced everything, terminated cleanly, and installed an ecobee Premium with remote sensors in the two upstairs bedrooms. He also reprogrammed the schedule to take advantage of our SCE TOU plan. System has been more responsive ever since.

Whole-house pressure was hammering at 92 PSI. Installed a Watts ASSE 1003 PRV on the main, set to 62 PSI, and added a thermal expansion tank on the cold side of the heater. No more banging pipes when the washer cycled.

200A panel upgrade from a Federal Pacific. Square D QO with 30 spaces, new 4/0 SE, two ground rods, IBT, Eaton surge. Excellent work overall. Lost a star because the drywall patch around the new panel had visible texture mismatch — they sent someone back with a sponge texture and matched paint within a week. Communication during the fix was good. Would still recommend.

Remodel coordination on a 1950s slab-on-grade. Refrigerant routing was the puzzle — they trenched the lineset under the slab break instead of going overhead, which preserved the open-beam ceiling we wanted. Mitsubishi MXZ-3C24NAHZ, three FS06NA heads, Manual J 22 kBtu cooling, 18 kBtu heating. HERS duct leakage came in at 3.8%. The GC said it was the cleanest MEP coordination he\'d had on a Valley Glen remodel in years.

Whole-home airflow assessment because some rooms were 6°F warmer than others. They measured supply-air register flow rates room by room — back bedroom was getting 65 CFM where it needed 110. Found a crushed flex duct in the attic and a partially closed damper from a previous service. Repair plus rebalance brought the worst room within 2°F of the thermostat reading. Worth every penny.

Whole-house remodel. They coordinated with the GC on rough-in dates so nothing held up drywall. Carrier Infinity 4-ton, Manual J 36 kBtu cooling, 28 kBtu heating, 1100 CFM total airflow. HERS duct leakage 4.1%. Aprilaire 1810 fresh-air ventilator on the supply. The framer told me he\'d never seen lineset routing this clean.

Persian guests every weekend, so a 75-gal tank wasn\'t enough. They installed a Navien NPE-240A2 tankless on the exterior wall, ran 3/4" CSST gas, and added a Watts mixing valve and a Grundfos recirc pump on a Title 24 timer. Endless hot water now.

AC repair went well — bad start capacitor and a weak run capacitor on our Goodman, both replaced same visit. Tech tested superheat at 14°F and confirmed proper charge. Took a star off because the follow-up email with the receipt and the part warranty paperwork didn\'t arrive for almost two weeks despite three reminders. Office finally sent it after I called. The actual repair was solid and the house is cooling normally again.

Old thermostat was a basic mercury unit. They installed a Honeywell T6 Pro with proper terminations and verified each call (Y, W, G, C). Showed me how to set the schedule for our work-from-home pattern. Small job but they treated it like it mattered. Tech Nadia was patient with all my questions.

Generator interlock kit and manual transfer switch on a Square D Homeline panel, plus a 30A inlet on the exterior near our gas meter. Wired for a portable Generac for now but sized to support a future automatic transfer switch upgrade. Critical-load circuits relabeled and color-coded. Inspector signed off.

Outdoor hose bib was leaking inside the wall. They cut a small access, replaced the frost-free sillcock, soldered cleanly, and patched. Found a Watts vacuum breaker missing and added it for code.

Whole-house leak detection after a $480 water bill. They isolated by zone, found a slow drip on a 1/2" copper line under the slab near the laundry, and rerouted through the attic in PEX-A. Tested at 100 PSI for an hour with zero drop afterward. Bill is back to normal.

Sewer-line inspection before close of escrow. They ran the RIDGID SeeSnake the full 78 ft to the city tap, found one minor offset at 41 ft and a clean lateral otherwise. Detailed video and PDF report we used to negotiate $3,800 off the purchase. Worth every penny.

Post-Palisades fire-season panel inspection caught a double-tapped neutral and missing AFCI on a bedroom branch in our 1990s tract home. They corrected the neutral, added 5 AFCI breakers across bedroom branches per CEC §210.12, and confirmed the rest of the Square D QO panel was within torque spec. Two-hour visit, no inflated repairs.

199 kBtu Rinnai tankless installed exterior on the north wall. Concentric vent, condensate run to a neutralizer and out to a drywell since we\'re on a hillside lateral. 5.6 GPM continuous through three fixtures. Permit signed off in one visit.

Old aluminum branch wiring in a 1968 ranch. They installed AlumiConn connectors at every device, replaced 38 outlets and 22 switches with Leviton 51120-style devices and Decora Smart switches in the main rooms, and added 4 GFCI receptacles in kitchen and baths. Two-day job, clean.

Heat exchanger inspection after a CO concern. Tech ran a full combustion analysis on the 18-year-old furnace, did a video scope of the heat exchanger, and confirmed a hairline crack at one of the cells. He didn\'t just push us into a replacement — he laid out the safety reasoning, BWP service planning steps, and three replacement tiers. We chose mid-tier and they had it installed within five days.

Hillside ground rod challenge — high resistivity soil meant the first 8 ft rod read poorly. They drove a second rod 6 feet away and added a supplemental ground via UFER electrode through the slab rebar. Combined resistance came down well under 25 ohms. Square D QO 200A panel, Eaton surge device, intersystem bonding terminal, all clean.

AC replacement on a tight budget. They worked with me on staged options — basic Goodman GSXC18 vs. mid-tier Trane — and explained the long-term operating cost differences plainly. We went Goodman, they pulled the permit, and the install was clean. Static pressure post-install was 0.59 in. w.c. and the AHRI match certificate was emailed before the inspector arrived.

200A service upgrade and a 100A subpanel in the detached studio. They pulled 4/0 SE to the main, then 2/0 aluminum SE to the subpanel through 1.5" PVC. Maintained ground/neutral separation at the sub, drove a dedicated ground rod. Square D QO panels both ends, with an Eaton CHSPT2ULTRA on the main.

Garage-conversion ADU. They sized everything to leave headroom for an EV later: 100A sub-panel, NEC §625 EV provisions roughed in, EVITP-certified installer on the panel work. Mitsubishi 12k single-zone, Rheem ProTerra HPWH. Manual J 11 kBtu cooling. LADWP CRP rebate paperwork was in our hands the same week as final inspection.

Generator-readiness package: installed a manual transfer switch with a generator interlock kit on a Square D Homeline 200A panel and a 30A inlet on the exterior near our gas meter. We\'re using a portable for now but the wiring is sized for a future Generac Guardian 22kW automatic transfer switch. They labeled critical-load circuits clearly. Permit pulled, inspected, signed.

Span Smart Panel install paired with a future solar plan. They migrated everything from a Siemens PL 200A to the Span, configured the app, set load priorities, and labeled every circuit. Took a full day plus inspection. Permit through ePlanLA was clean.

The panel check was clear: photos, load notes, and a practical path for the EV charger without overselling.

Whole-home rewire on a 1951 craftsman. Knob-and-tube fully removed, 16 AFCI breakers and 8 GFCI receptacles installed per CEC §210.12, all on a new Eaton BR 200A panel. Conduit fill calculations shown to me on the plan. Three-and-a-half weeks total, zero corner-cutting.

Holiday weekend sewer backup. They came out within 90 minutes, ran a RIDGID SeeSnake, and cabled out a wipes clog at 17 ft. Quick visit, fair holiday rate, no upsell.

Subpanel for a detached ADU off Devonshire and Reseda. 100A MLO Square D QO subpanel, fed with 4/0 aluminum SE in 1.5" PVC underground. Ground/neutral separation maintained, dedicated ground rod at the ADU, intersystem bonding terminal at both buildings. Inspector signed without corrections.

Repipe the last galvanized branch in our 1956 home. Tied into existing PEX-A trunk, balanced the manabloc, and pressure-tested at 100 PSI for an hour. Final static at the kitchen tap reads a steady 64 PSI. Clean install.

Replaced a dead 3-ton AC with a Trane XR16 plus a new evaporator coil. They handled the AHRI match paperwork and submitted the LADWP CRP rebate forms for me. The crew protected the hallway runner and laid down ram board into the attic access. Static pressure post-install was 0.58 in. w.c. and the system holds 74°F effortlessly even on 102°F days.

Span Smart Panel install replacing a tired Eaton BR 200A. They migrated 28 circuits, configured the app, and walked me through load priorities so I could shed non-essential loads during peak rates. Eaton CHSPT2ULTRA surge on the line side. ePlanLA permit and LADBS rough both clean.

Kohler 14kW with automatic transfer switch on the BWP side of the Valley near Magnolia and Buena Vista. Concrete pad, gas line sizing, ATS programming with critical-load priority for fridge, furnace, and a single EV charger at reduced amperage. Outage drill went perfectly. They knew BWP\'s service planning workflow well.

Smoke days hit hard up here, PM2.5 at 151. They installed an IQAir HealthPro Plus, retrofitted MERV-13 on our Lennox, and ducted a Broan ERV to the bedrooms at ASHRAE 62.2-2025 rate (75 CFM continuous). Less ash on the windowsills. Indoor reading dropped to 9 within hours.

Hillside grounding was a fight — our soil resistivity is awful and the first ground rod read high. They added a supplemental ground via UFER and re-tested with their meter to bring resistance under spec. Square D QO 200A, Eaton CHSPT2ULTRA surge, plus an EV-only 60A stub for a future Wallbox Pulsar Plus. Permit and inspection went clean.

Faucet swap and angle-stop refresh in three bathrooms. Quick, clean, no drama. They labeled each shutoff before leaving and showed me how to isolate each fixture. Small job done right.

NoHo Arts District loft conversion. Condo elevator-only equipment access. They broke down the air handler, used the freight elevator at the scheduled window, reassembled in unit. Mitsubishi ducted-concealed 24k. Static pressure at 0.56 in. w.c. Permit through ePlanLA. Clean.

Two-trip permit on the heat pump install — rough went fine but the inspector failed the disconnect height on final, so they came back to relocate it. Final passed clean the second visit. Daikin Aurora 3-ton, AHRI match filed, HERS at 4.7%. Took a star off for the rework but they didn\'t charge me extra.

BWP ADU service planning. They handled the load letter, the panel sub-feed, and the heat pump install in one coordinated push. Carrier Infinity 2-ton, Rheem ProTerra HPWH, electric range. Manual J 19 kBtu cooling, 15 kBtu heating. Final inspection clean on first visit.

High-rise condo near the Topanga/Vanowen corner. Building required certificate of insurance and elevator reservation 48 hours in advance — they had everything submitted on time. Mitsubishi MSZ-FS12NA in the primary bedroom, line set routed through the existing chase. HOA visibility rule satisfied because the outdoor was already shared with the building VRF. Quiet, clean install.

Heat pump conversion incentive paperwork was overwhelming until they walked me through it. Daikin Aurora 24K installed, AHRI match documented, LADWP CRP rebate submitted within 48 hours of commissioning. Tech also coordinated SCE EV-circuit timing since I\'m planning a charger install next quarter. Everything tracked through their portal.

Hidden leak under the slab off Coldwater/Riverside. Acoustic gear narrowed it to a 2-ft window, and rather than break concrete they rerouted 1/2" PEX-A through the attic to the master shower. Whole job took six hours, drywall patch was tone-perfect, and water bill the next month dropped by 40%. Honest crew.

Our tankless unit kept cutting out. Home Systems LA cleaned the intake, checked venting, and documented the next maintenance window.

Mitsubishi MSZ-FS18NA installed in the converted garage office. Line set ran 32 ft along the side yard with a clean line-hide cover. Tech vacuumed to 350 microns and held it before charging. Quiet operation — I measured 48 dB three feet from the head on low fan. Honeywell T6 Pro paired to the existing system handles the rest of the house. Project came in $300 under the written estimate which I appreciated.

Replaced a tired Zinsco main near Devonshire and Reseda with a Siemens PL 200A. Two 8 ft ground rods, intersystem bonding terminal, Eaton CHSPT2ULTRA surge. Cleaned up garage outlets that had reverse polarity since we bought the place. LADBS inspector spent 15 minutes and signed.

Furnace short-cycling on the cool May mornings. Crew diagnosed a cracked pressure switch hose and a flame sensor coated in oxidation. Cleaned the sensor, replaced the hose, and re-checked the temperature rise at 42°F across the heat exchanger which is right in spec for our Bryant 187B. They explained why the sequence was failing in clear terms without trying to upsell a new system. Bill was reasonable for the same-day visit.

Outlet and switch refresh in a 1980s tract home. Replaced 46 devices with Leviton Decora, added 6 GFCI receptacles in kitchen, baths, and garage to current Title 24 §150.0 expectations. Found a backstabbed outlet with charred copper behind it and showed me the photo. Honest, careful work.

Heat pump tune-up plus a thermostat replacement. Old thermostat was missing the C-wire so they ran a fresh thermostat cable through the wall cavity rather than using a power-stealing kit. Installed a Nest Learning and walked me through schedule setup. Reversing valve and defrost cycle tested clean. Reasonable hourly rate.

Emergency call on a Friday night — half the house dark after a breaker at our 1962 Federal Pacific kept tripping and not resetting. They were here in under two hours, isolated a failed FPE Stab-Lok, and gave us a temporary safe configuration on the working legs. Following Tuesday they replaced the whole panel with a Square D QO 200A, 30-space, with 12 AFCI and 4 GFCI breakers per code. Honest pricing on the after-hours visit.

Whole-house surge protection retrofit — Eaton CHSPT2ULTRA on the line side of our Square D QO main — plus a Lutron Caseta hub and 12 Caseta dimmers throughout the house. They configured scenes for us before they left. The bonding bushing and IBT were already correct, so they didn\'t make up problems to charge for. That\'s rare.

End-of-year project to lock in the LADWP CRP rebate at $2,500/ton (we replaced post-Nov-1, 2025 so we qualified). Carrier Infinity 3-ton heat pump, Rheem ProTerra HPWH, dedicated 30A 240V, panel load calc verified our 200A held. Permit through ePlanLA. Rebate paperwork in our hands at final.

Replaced a 50-gal Bradford White RG250H6N that had finally rusted through after 14 years near Van Nuys/Roscoe. They strapped it with two seismic straps per code, added a #5 expansion tank on the cold inlet (UPC §608 requirement they explained on the spot), and pulled the LADBS plumbing permit. Sediment depth in the old tank was almost 4 inches when they tipped it. Final inlet pressure read 78 PSI on the gauge so they recommended an ASSE 1003 PRV next visit.

Outlet and switch repair in a 1962 ranch. 22 outlets replaced, 14 switches, 4 GFCIs added per Title 24. They found two backstabbed devices that were running hot and showed me the carbon traces. Square D QO panel got an Eaton CHSPT2ULTRA surge added on the line side. Done in eight hours.

Remodel coordination on a 1960s ranch. They sequenced the panel upgrade (200A, Span Smart Panel) before the heat pump rough-in so the electrician didn\'t have to come twice. Carrier Infinity 3-ton, AHRI match, HERS 4.6%. Manual J 26 kBtu cooling, 20 kBtu heating. GC said the coordination saved him a week.

AC replacement at our south-of-Ventura cottage. Tight side yard for the condenser meant they had to use a smaller-footprint Carrier 24ANB1 with vibration pads. Outdoor measured 53 dB at the property line which kept us within HOA expectations. They pulled the LADBS permit, handled Title 24 duct testing (3.9% leakage), and the inspector signed off without issues.

Gas furnace wouldn\'t fire on the first cold morning of December. They diagnosed a failed igniter and a dirty flame sensor on our 12-year-old Trane. Replaced both, cleaned the burner assembly, and checked combustion with a CO analyzer — 14 ppm in the flue, well within safe range. Tech showed me how to recognize early signs of igniter wear. Whole call took under 90 minutes.

Drain backed up between two ADUs near Magnolia/Lankershim. Camera showed a belly in the lateral with standing water 31 ft out. Hydro-jet cleared the silt, and they quoted a 12-ft dig-and-replace in 4" SDR-35 set at 1/4" per foot to fix it permanently. No pressure to commit on the spot.

Dedicated 20A circuit for a home office UPS plus a 30A circuit for a kiln in the garage. Both runs in 3/4" EMT, separate AFCI/GFCI as required, neat labeling on the Square D QO panel. They calculated the new total load against the existing 200A service, no upgrade needed. Came in under estimate.

Whole-home rewire on a 1948 stucco bungalow off Van Nuys and Pierce. Old knob-and-tube was a fire risk. They installed a Square D Homeline 200A panel with 14 AFCI breakers and 6 GFCI receptacles to meet CEC §210.12 and Title 24 §150.0. Pulled #12 THHN through 3/4" EMT in attic runs, kept ground/neutral separated at the subpanel, and patched drywall cleanly. ePlanLA permit was already filed before they showed up. Pros from start to finish.

Gas line capacity check — meter said 250 kBtu max and we wanted to add a tankless plus a new range. They ran the manifold math, showed me on paper that 3/4" CSST would handle it, and pulled the permit. No guesswork.

Title 24 hot-water recirculation install with a Grundfos COMFORT pump and a dedicated return loop tied into the manabloc. Hot at the master in 8 seconds vs the old 90+. They explained the duty cycle and why timers beat aquastats for our usage pattern. Permit handled.

200A service upgrade including a new meter pan and weatherhead. The bonding work was thorough — intersystem bonding terminal installed, two 8 ft ground rods, ground/neutral separated at the subpanel feeding the pool equipment. IntelliCenter pool controller is now on a properly grounded subpanel. LADBS inspector signed off with no corrections.

Burst angle stop under the kitchen sink at 6am. Tech was here by 7:15, replaced the stop with a quarter-turn ball valve, swapped the supply braided line, and didn\'t charge an emergency premium because the visit fell inside their normal early window. Solid people.

Rainy season pushed the sewer back up into the laundry. They cleared, scoped, and found a root intrusion 22 ft from the cleanout. While there, they noted the gas water heater was vent-compromised and we converted to a Rheem ProTerra HPWH on a new 30A 240V. Three trades, one day.

Two Tesla Wall Connectors on shared 60A circuit using Tesla\'s native power-sharing — they talked us out of the Wallbox Pulsar Plus we\'d originally asked about because the native sharing was simpler for our two-Tesla household near Rinaldi and Reseda. Conduit fill calc done, #6 THHN, 1" EMT. Clean labels in the panel, photos before close-up. LADWP rebate filed for both EVSEs.

Our two-stage Lennox EL16XC1 was tripping on high pressure during the heat wave. Tech found the outdoor coil packed with ash from the post-fire weeks earlier — north-of-Mulholland corridor catches a lot of it. Coil cleaning, fin straightening, and a refrigerant pressure check brought head pressure from 480 down to 385 psi. He also recommended quarterly rinses during smoke-day periods rather than just annual maintenance. Honest, careful work.

AC short-cycling diagnosis. Tech found low refrigerant from a slow leak at the Schrader valve, replaced the valve core with a low-loss fitting, evacuated, and recharged. He measured superheat at 13°F and subcooling at 10°F post-charge. Showed me the leak detector readings before and after. No upsell, just a clean repair.

Whole-home IAQ project. Installed a media filter cabinet retrofitted to MERV 13, plus a UV light at the coil and a fresh-air damper for makeup air during cooler nights. Static pressure after the cabinet swap measured 0.71 in. w.c. — within manufacturer spec. The Valley smoke-day filtration is noticeably better. Tech walked me through filter change intervals and didn\'t oversell on extras.

Heavy rain pushed roots into the lateral on the homeowner-responsibility line (LACDPW reminded me of that scope). Crew jetted at 4000 PSI, ran the camera, and gave me a five-year plan with a trenchless option for the bad section under the driveway. No scare tactics.

Ductless mini-split add-on for a converted garage ADU. Mitsubishi MSZ-FS09NA tied into the existing MXZ-3C30NAHZ outdoor. Line set was 28 ft with a clean line-hide along the side stucco. LADBS permit pulled for the ADU as part of the broader project. Honeywell T6 Pro controlling the main house, head running on the Mitsubishi remote. ADU is comfortable across the full 95°F summer afternoon.

Tesla Wall Connector Gen 3 on a dedicated 60A 240V circuit, fed from a new 100A subpanel in the garage. They ran 1" IMC across the side yard, used #6 THHN, and labeled the breaker per NEC §625. EVITP-certified installer, which I needed for the LADWP rebate. Charges our Model Y at full speed overnight on summer rates.

Indoor air quality consult after the wildfire smoke advisory in late August. They recommended a MERV-13 media cabinet retrofit rather than just stuffing a thicker filter into our existing slot — explained that the static pressure would jump to 0.95 in. w.c. without a proper cabinet. Installed the new April Aire cabinet, sealed it, and remeasured static at 0.68 in. w.c. Bedroom feels noticeably less dusty on the shelf surfaces.

Tankless descale service — they ran white vinegar through a Rinnai for a 4-hour soak, replaced the inlet filter, and flushed the heat exchanger. GPM recovered from a sluggish 3.8 back to a healthy 5.6 continuous. Set me up on a yearly maintenance reminder. Clean work.

Hillside crane-set for the new condenser, no truck access on our cul-de-sac. They scheduled the crane, set a Daikin Aurora 4-ton on a roof platform, and re-ran the lineset 80 ft. Manual J 38 kBtu cooling. AHRI match was on file before the inspector showed. Decibels measured at 56 dB at the property line, under HOA limit.

Furnace replacement during the January cold snap. They coordinated with BWP for the service planning since our panel needed an evaluation, swapped in a 96 AFUE Carrier with a sealed combustion vent, and rebuilt the plenum board. Temperature rise tested at 38°F, gas pressure set to 3.5 in. w.c. on the manifold. Crew protected the hardwood floors with ram board the entire route from the front door to the closet. Permit signed off three days later.

Christmas-week kitchen-sink backup off Reseda/Vanowen. Cabled it with a RIDGID K-3800 and pulled out a grease plug. Camera went 65 ft to the city main, no other defects. They added a two-way cleanout in the side yard for $600 less than a full excavation later. Quick, clean, fair.

Replaced two Toto Drakes and a Kohler Cimarron in one morning. New flanges where needed, fresh wax, stainless bolts, sealed three sides. They hauled away the old units and the boxes. Nothing wobbles, no smells.

Ductless mini-split in the south-of-Ventura hillside primary suite. Mitsubishi MSZ-LN18NA in matte black, paired with the MXZ multi-zone we had installed last year. The line-hide ran along the stucco fascia and you barely notice it. They handled the hillside crane-set on the upper deck without scuffing the railing. Bedroom now holds 68°F overnight on the dehumidify mode which is exactly what we wanted.

After the first big storm, sewer started gurgling at the Topanga/Sherman Way property. Camera found a root flare under an old olive tree at 22 ft. They cabled and hydro-jetted, then quoted a trenchless pipe burst with HDPE liner for the spring (kept the patio intact). Walk-through with the SeeSnake on the laptop was great.

Heat pump tune-up before the winter heating season. Tech checked refrigerant subcooling, defrost cycle operation, and reversing valve performance. Cleaned the outdoor coil, verified the auxiliary heat strips drew the correct amperage, and recalibrated our ecobee Premium. Found a loose blower wheel set screw that would have caused issues by January. Thorough write-up emailed within an hour.